This block is put into place to prevent brute force attacks. If you are receiving this message, follow these steps!
- Wait a full 24 hours before attempting to login before the login block is removed. This means on all accounts, all devices, using the Facebook login option, or resetting the password. Doing any of those will reset the clock.
- Email us at support@kongregatesupport.zendesk.com if you have waited 24 hours to login and are still receiving this message.
This block is put into place to prevent brute force attacks and you need to wait a full 24 hours before attempting a login before the block is removed.
Tips to resolving the issue:
a) If on mobile or tablet, trying Wifi instead of Cellular data or visa versa may fix the issue.
b) You could use a reputable VPN (which will emulate a different IP address, therefore avoiding the issue.) Our suggestion for a free VPN is something like: https://protonvpn.com/ They have a free VPN service that provides: 1 VPN connection (works on just your 1 computer or device).
c) Using your phone or another device (which has a different IP address)