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  1. Kongregate Support
  2. Players

Players

Registration & Account Issues

  • How to delete your account
  • I can't log into my account!
  • I keep getting the error message "email address invalid"
  • I am receiving an error message that I have 'attempted to login too many times'!
  • How do I change my username?
  • What is GDPR?
See all 15 articles

Games & Site Features

  • I have a question about something in-game!
  • What are Blocks & Stickers?
  • Ruffle Flash Player: What is it, why we support it, and how you can help, too!
  • How do I report a missing Badge or Achievement?
  • How do I report a game bug?
  • What are game comments? What's the difference between flagging and down voting?
See all 11 articles

Kreds & Purchases

  • Why is Kongregate charging me VAT?
  • What is Kong+?
  • Why have I been asked to verify purchases on my account?
  • I received my Kreds, but have not received my in-game purchase!
  • What are Kreds and how do I get them?
  • I haven't received my Kreds!
See all 13 articles

Technical Issues

  • Why can't I connect to a game on the site?
  • How can I change the resolution (screen size) of a game?
  • Can you add a universal mute function that controls all game sounds?
  • What happened to my saved game?
  • I am having trouble with a disruptive advertisement on the site!
  • I can't play Unity games in Firefox!
See all 16 articles

Community Moderation & Discord

  • What kind of behavior is expected of me on Kongregate?
  • What if someone is breaking the guidelines?
  • Kongregate's Discord Community Guidelines
  • Discord on Kongregate.com via WidgetBot
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